Refund Policy
Every FLEXSuite™ product is backed by a 30-day money-back guarantee. Request a refund within 30 days of your purchase for any reason. A free trial is also available on direct downloads so you can evaluate the full app before spending anything.
30-day refunds
You may request a refund within 30 days of your purchase date for any reason. No justification needed and no conditions attached.
Try before you buy
Direct downloads include a free trial with full functionality and no credit card required, so you can confirm the app fits your workflow before paying.
We still fix problems
If an app will not activate or is broken on a supported system, contact support — we will work the issue with you whether or not you request a refund.
Free trial first
Direct downloads of FLEXSuite™ applications include a time-limited free trial with no payment method required. The trial exists so you can confirm that the app runs on your system and meets your needs before you purchase a license.
30-day money-back guarantee
You may request a refund within 30 days of your purchase date for any reason. You do not need to give a justification, and no conditions, qualifiers, or exceptions apply. Refunds are issued in full to the original payment method.
After 30 days, please still contact us — we review every request and handle billing issues and statutory refund rights as required by applicable law.
Subscription (Cloud) tiers
Where a product offers a Cloud tier for team features, you may cancel at any time and your subscription remains active until the end of the paid period. The 30-day guarantee applies to your first subscription payment. Cancelling Cloud never disables a Base or Pro license you already own.
How to request a refund
Email us at support@flexec.com with your order or receipt number and the email address used at checkout. We aim to respond within two business days. Refunds are returned to the original payment method and typically settle within 5–10 business days, depending on your bank.
Purchases through Paddle
Purchases made on FLEXSuite™ product websites are processed by Paddle.com as the merchant of record. Refunds are issued by Paddle in line with the Paddle buyer terms, which also provide a 30-day refund window. You may contact Paddle directly about a transaction, or reach us and we will arrange it.
App store purchases
If you purchased through the Microsoft Store or Mac App Store, that store is the merchant and its refund policy applies. We cannot issue refunds for store purchases — please request them through the store. Note that store purchases do not include the free trial.
Chargebacks
If something is wrong with your order, please reach out to us first — a refund within the 30-day window is usually the fastest resolution, and we are happy to help either way.
Related policies
This policy is part of our Terms of Service. See also our Privacy Policy.